How to book a cruise?
You can make the request by phone, fax, e-mail or on-line on our web-site.
Please, indicate the following information:
your name
cruise dates
name of the ship
number of passengers
accommodation
your contact phone and e-mail
How to pay?
As soon as we receive your request, we’ll e-mail you the Contract. Please:
sign the Contract (all pages)
fill in Appendixes 1 and 2 to the Contract
fax or e-mail us the Contract (including Appendixes 1 and 2) signed from your part
fax or e-mail us a copy of your bank card you would like to pay with
fax or e-mail us a copy of your passport
How to get Russian Visa?
Within 10 days after we receive the documents from you we will post to you 2 original copies of the Contract signed from our part and e-mail to you the Voucher and the Confirmation which are necessary to obtain a Russian Visa in the consulate.
Embarkation
You will be asked to produce the following documents to embark the ship:
your passport with Russian visa
the Contract signed from both parts in the original
How to cancel?
Should you have to cancel the cruise, please, inform us by fax only.
We’ll send you the Cancellation Agreement within 5 working days. Please, sign it and send us back the original by post.
We shall repay you the amount received from your part (except for the penalty according to the Contract) within 30 days upon the receipt of the Cancellation Agreement in the original. |
